One of the most popular choices today for phone services is VOIP. There are many providers from which to choose, so how do you know the best business VOIP ? Below are critical factors to consider when you make this vital business decision.
The first thing to look at is the price and plans of the VOIP service. What good is a top VOIP service if it costs a lot. But there are situations where you may want the additional features that a more expensive provider offers. It’s important to analyze your needs so you know what you need so you don’t pay for things you aren’t using.
Second, check out the custom mobile apps that are available. But note that some VOIP providers do not have mobile apps that provide the same service and value as the desktop versions.
Most systems have Apple and Android mobile apps, but the quality may not be as good as on the desktop. Sometimes, for instance, the mobile app cannot create logs for calls or make voicemail transcripts if you don’t answer.
Third, you should look for good collaboration tools. Good, full-featured options have many collaboration tools your workers can use to work together online. Users will be able to access these with an app. Some of the basic collaboration options to look for are texting, video conferencing, and meeting collaboration online.
Fourth, how is the product’s call management? If you have a lot of calls coming into some phone numbers, you could need call queuing where the system can distribute the calls evenly to different extensions.
Fifth, you need to examine third-party management. This is one of the most important draws of these systems. It’s software that has several integrations with apps that the vendor thinks customers want, such as Dropbox or Google Drive.
Sixth, you really need to choose a VOIP system with good support. Some VOIP services offer 24/7 support so you can get answers to the questions you have at any time. But other services may only offer support during business hours. So carefully consider how much support you think you’ll need before you make a choice.
Now that you know more about these phone services, we hope that you can make the best decision for your company. It’s important to understand what your phone needs are at your company before you make this vital decision.