Managing a business involves handling many different tasks at once, and for many businesses, taking care of incoming calls falls at the bottom of the stack. When they are in meetings, after hours, or just cannot answer the phone as they are too busy, they miss critical calls. This leads to missed opportunities, dissatisfied customers, and lost revenue.
A live answering service from https://www.signpost.com/ is a pragmatic answer to this dilemma for companies in all industries. Your calls are answered by a professional live operator – you will never miss a call, and your company image remains professional. Live answering is also nice for the customer instead of getting stuck with automated greetings that so many people find aggravating.
Benefits go well beyond taking calls. They are a way to streamline operations, enhance customer satisfaction, and ultimately drive growth for the business. With almost all companies, professional call handling solutions are a wise choice, but in some industries, the benefits are even greater because of their specific communication requirements.
Top 7 Industries That Can Benefit The Most From Live Call Answering & Why
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Real Estate Agencies
The real estate business is fast-paced, and the buyers or sellers have questions that need immediate answers. 78% of buyers do business with the first agent they contact. With live answering, agents do not miss a lead while they are showing properties or meeting clients. Operators can qualify leads, book showings, and pass along significant messages.
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Small E-commerce Businesses
Without full-time staff, online retailers will need new tools to meet customer service challenges. Live answering services take orders, answer product questions, address returns, and more so that the business owner does not have to be chained to the phone. That makes it possible for the small e-commerce stores to offer services that are comparable to larger competitors.
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Healthcare Providers
Doctors’ offices receive a never-ending barrage of calls, on subjects from scheduling appointments to medical emergencies. A study finds that almost 30% of the callers will take their business elsewhere because of a negative phone experience. Live call answering services make it certain that patients are attended to without violating the privacy rules of HIPAA. Call handlers will be able to screen calls, schedule appointments, and offer initial information, freeing up doctors to see patients face-to-face.
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Legal Services
Law firms have a lot riding on new client acquisition, and not picking up a call could mean letting an opportunity for a new case slip through their fingers. Your firm’s legal answering service is a conversation between your potential client and your law firm – first impressions are everything. Studies indicate that 67% of calls that receive no answer are abandoned by the caller. For lawyers who are in court or court on a regular basis, we have professional operators who, if you are not able to take the calls, ensure no potential client is missed.
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Financial Services
Financial advisers, insurance agents, and accountants handle sensitive information and clients looking for immediate attention. When you use a professional answering service, they will provide secure message taking and appointment setting, yet keep it confidential. This is a lifesaver during busy times of year or open enrollment when the phone is ringing off the hook and you do not want to overload your staff or lose clients.
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IT Support Companies
Call Centres for tech support companies often experience fluctuating call volumes of differing priority. Live answering services can bring in remote assistance, as well as troubleshoot, and schedule technician visits. This tiered structure guarantees that safety is addressed, but not over-treated, and time-wasting procedures are actively discouraged.
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Home Services and Contractors
Plumbing, electrical, HVAC, and other contractors spend their days in the field working and do not take their calls. But timely feedback is essential since the person with the burning question or the hot lead will otherwise just move on to the next in line. So an answering service captures the job, schedules an appointment, and can even dispatch emergency service calls, which keeps these businesses growing without missing any opportunity for growth.
